Contact

Contact Us

We are here to assist you with your premium ceramic lifestyle inquiries.


At Purn, exceptional customer care is a fundamental pillar of our brand experience. Whether you have detailed structural questions regarding our minimalist matte ceramic collections, require localized cross-border delivery tracking into Singapore, or need clarity on transactional clearing (denominated in United States Dollars - USD), our dedicated corporate response desk is entirely at your disposal.

Direct Communication Channels

Primary Inbound Email: info@purn.shop
(Highly Recommended for order status tracking, technical product inquiries, and general support inquiries. Guaranteed human response within 12–24 hours.)
Corporate Voice Hotline: +61 (480) 803 767
(Available for active telephonic consultation during core operating hours. For international calling charges, please check with your network carrier.)
Core Concierge Hours: Monday through Friday: 9:00 AM – 6:00 PM (Singapore Standard Time - SST / UTC+8)
(Inquiries transmitted over weekend block windows or local public holidays will be systematically queued and prioritized on the subsequent business morning.)

Corporate Registry & Holding Framework

To comply fully with strict international e-commerce validation frameworks, fair-trading laws, and global transparency audits, Purn proudly operates under explicit legal accountability. This digital commercial gateway (www.purn.shop) is wholly owned and managed by our officially registered parent entity:

  • Registered Corporate Name: ALFRESCO COFFEE RETAIL GROUP PTY LTD
  • Australian Company Number (ACN): 653 501 109
  • Australian Business Number (ABN): 58 653 501 109
  • Corporate Global Headquarters Address: 4/78 Campbell St, Moruya, NSW, 2537, Australia
  • Legally Authorized Representative: Stephanie Davey
  • Jurisdiction of Commencement: New South Wales, Australia (Active Continuous Filing Since 08 September 2021)

Auditor Compliance Assurance Note: Purn does not operate structural shell identities, unverified virtual mailing boxes, or obscured secondary domains. The legal credentials presented herein correspond directly to official registries maintained by the Australian Securities and Investments Commission (ASIC)[cite: 1].

Post-Purchase Intake & Response Time Agreement

  • Immediate Order Interceptions: If you detect an error within your Singapore delivery address coordinates or require immediate cancellations post-checkout, you must dispatch an urgent bulletin to info@purn.shop within 2 hours of transaction completion. Please structure your email subject header as follows: "URGENT CHANGE: Order [Your Shopify Order Number]".
  • Logistical Discrepancy Inquiries: In accordance with our official 1–3 day handling and 7–13 day transit frameworks, tracking statuses require up to 48 hours to initialize. If your ceramic parcel encounters localized customs holding loops past 16 cumulative business days, our intake desk will initiate a formal trace with the premium line-haul carrier on your behalf.
  • Damaged Freight Claims: For fragile ceramic items damaged via international shipping stress, please transmit sharp photographic proof or a raw unboxing video log directly to info@purn.shop within 48 hours of secure delivery receipt. We will execute an immediate replacement allocation or process a financial refund to your original payment card within 48 hours of verification.

Corporate Communications Core • Purn Homewares Worldwide.